Payment
We only accept Paypal. We prefer payment by verified PayPal accounts with a confirmed address.
Please note: paying by eCheque through PayPal can delay your shipment.It will take about 4-14 business days to clear. Once your eCheque payment clears, your item will be dispatched to you within 1 business day.
- After you win this auction, an email will be sent to you with checkout procedures. Customers must go through our checkout system to prevent shipping delays. If you are bidding or buying multiple items, please wait till all auctions have ended, then you can go through our checkout system to combine order. Combined shipping discount will be automatically calculated during checkout.
- Once you have completed the checkout, you will not be able to combine any additional purchases to your order.
- Please send payment within 5 days of purchase. We will relist item and file Unpaid Item Dispute on eBay if payment is not received after 10 days of purchase.
Nonpay buyers will be reported to eBay to cancel transaction and file for eBay unpaid strike.
- We are required to collect 7.75% sales tax for any order shipping to California address.
Shipping
We ship to US and Canada, usually ship out within 24 hours after payment is cleared, and it will take about 2-3 business days on the way by USPS Priority Mail, 2-9 business days by USPS First Class Mail to US addresses. Typical delivery time to International addresses by USPS Air Mail is 1-2 weeks.
For US orders, shipping and handling for this item is $0.00.
As an additional item in a multiple-purchase combined shipping, the shipping and handling is $0.00 for this item. Our checkout system will automatically calculate the combined shipping cost with discount. Tracking number will be emailed to you after we ship your package.
For Canada orders, shipping and handling for this item is $3.00.
As an additional item in a multiple-purchase combined shipping, the shipping and handling is $1.00 for this item. Our checkout system will automatically calculate the combined shipping cost with discount. Shipping notification will be emailed to you after we ship your package.
Online tracking information is not available for international shipping.
International customers are responsible for any custom taxes or fees.
Customers who pay through Paypal please provide confirmed shipping address. We reserve the right not to ship to non-confirmed Paypal shipping address.
We are not responsible for wrong or undeliverable addresses. Please make sure you have the correct address at checkout.
No local pickup service provided since we are online distributor only.
Combined Shipping
- We offer combined shipping to our customers with shipping discount. We are adding more and more items (please read shipping details on each item) on eBay with no additional shipping. To take advantage of free shipping deals, you must follow our checkout procedures.
- After you purchase an item, email will be sent to you with checkout procedures. If you are bidding or buying multiple items, please wait till all auctions have ended, then you can go through our checkout system to pay for combined order with shipping discount.
- No items can be added to your order once you completed checkout and paid for your order.
- For combined shipping, all items must be combined into ONE order with ONE payment.
Warranty / Returns
Items can be returned for exchange or refund within 30 days of purchase. Please email us for technical support and return instructions before returning the item. Customer is responsible for return shipping and handling cost. All return items should include auction or order number and they should be sent to
RollerPak
16787 Beach Blvd. #476
Huntington Beach, CA 92647
We provide manufacturer warranty against manufacturing defects on the products we carry.
Accidental damages to product are not covered by manufacturer warranty.
Our customer service and technical support email is auction@rollerpak.com
Restocking fee up to 25% of total price might be charged for non-defective return items.
Please provide tracking information for any return packages.
General FAQ's
Q: Who is Rollerpak? Do you ship products from USA or other countries?
A: We are an online distributor based in Huntington Beach, California. We stock and ship all our products from USA.
Q: How can you have such low price?
A: We purchase products directly from manufacturers at large quantity and without middleman so we can pass the saving directly to our customers.
Q: How long does it take to deliver to US addresses?
A: Typical delivery time to US address by USPS Priority Mail is 2-3 business days, USPS First Class Mail 2-9 business days.
Q: How long does it take to deliver to International addresses?
A: Typical delivery time to International addresses by USPS Air Mail is 1-2 weeks. However, custom clearance can cause delay in some cases.
Q: How do I use USPS tracking number?
A: The USPS Priority Mail's tracking system usually provides delivery confirmation only. Please allow 2-3 business days for USPS to post information on their website (www.usps.com).
Q: Can I return product if the unit I received is defective or I am not satisfied?
A: Yes, you can return item under our 30-day return policy. We will refund full price plus shipping and handling charges. A restocking of up to 25% may apply to returned items. Customers are responsible for return shipping cost.
Q: How does manufacturer warranty work?
A: We have contracts with our manufacturers to provide manufacturer warranty against any manufacturing defects. Contact us if there is anything wrong during warranty period, and then we will arrange repair or replacement for any defective units. Accidental damage is not covered by warranty. Customers are responsible for shipping and handling charges.
Q: How do I receive customer service and technical support?
A: We provide customer service and technical support through emails. Please contact us at auction@rollerpak.com for any questions or concerns.
Buy with Confidence
We only carry the first quality products from our manufacturers. All products we carry are brand new. No second quality, used or refurbished units.
- Return your email within 1 business day
- Ship product within 1 business day after payment confirmation
- Fast shipping to US domestic locations using USPS First Class or Priority Mail
- Fast shipping to other countries using USPS Air Mail
- Email shipping notification to you immediately after we ship
- Customer service through email before and after transactions
Please read our feedbacks (100% positive feedbacks) from eBay customers
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