ARCH ENEMY RISE OF THE TYRANT LTD CD + BONUS LIVE DVD

PURCHASE TERMS:

·         All payments must be received within 7 days of auction close or a non payment strike will be filed for the transaction in question.

·         Please read thru all terms and policies carefully before bidding on this auction or purchasing this item. If there are any questions or doubts, please email us to clarify before placing your bid.

·         If there are any of our terms and policies which you are not agreeable to, please kindly DO NOT bid on any of our auctions.

·         We do not entertain cancelling your bids or voiding the auction in any circumstances. All cancellation of bids before end of auction will have to be initiated on your end.

·         We strictly DO NOT send any CDs or DVDs in "Stripped" condition (without casings). So kindly do not email us requesting for shipping merchandise without casings and lower Shipping & Handling charges.

PAYMENT TERMS:

·         We accept payment via PayPal only and are a PayPal Verified International online merchant.

·         All Major Credit Cards accepted by PayPal.

STOCK AVAILABILITY:

·         All our items sold on eBay are held in-stock and will be processed within 2 – 4 working days upon receiving your order and payment.

CONDITION OF MERCHANDISE:

·         All merchandise sold is guaranteed brand new and direct from our suppliers, unless otherwise stated.
Please note: Brand new import CDs and DVDs sold do not always come in shrink wrapped or factory sealed condition from our suppliers (due to the environmental awareness and concern of plastic wastage). All items are presumed brand new unless they have significant defects. REFUNDs or EXCHANGESs will NOT be granted for merchandise simply on the basis of NON shrink wrapped or factory sealed condition.

RETURNS POLICY:

·         We believe in providing absolute customer satisfaction and therefore we have a "Total Satisfaction" guarantee.

·         Please kindly contact us first if you have any issue or concerns with the merchandise received before leaving negative feedback. It is our promise to all customers that we will promptly resolve any merchandise concerns.

·         You may return any damaged or defective item within 7 days of item receipt for a full refund of the purchase price. No items will be accepted after this time.

·         Return shipping charges as well as original shipping and handling (S&H) charges will NOT be reimbursed.

·         Refund will be issued by the original method of payment. No exchanges or store credits will be given. Refunds will only be issued after our receipt of items returned.

Note: A replacement item will be sent to you at no additional cost if wrong merchandise was sent out and received by you.

 

International Airmail Shipping to the USA:

·         $3.00 Flat Fee for any CD or DVD item.

·         Insurance is available and optional.

·         Approximate shipping time is  14 – 28 working days.

·         Our products will ship via Singapore Postal Service in a secure quality bubble padded envelope.

·         We strongly recommend that you check your address prior to finalizing your order to ensure the goods are shipped to the correct address.

·         We cannot guarantee your item purchases will or will not be shipped together. Multiple items purchase may or may not ship in the same package. Shipping charges will not be reduced. Shipping & Handling will be charged separately for each item.  Discounted or Combine Shipping and Handling fees on multiple items purchase is STRICTLY NOT OFFERED AND NOT AVAILABLE!

*IMPORTANT NOTE:

·         Please remember, shipping is not delivery. Items are shipped within 2 – 4 working days upon receipt of payment but delivery times may vary and are fully dependant on the performance of the carrier and your local postal service.

·         Total delivery time = Processing time + Shipping time.

·         Please note that there may be delays in deliveries during festive seasons, customs checks or unforeseen circumstances.

International Airmail Shipping to the Rest Of The World (Including Singapore):

·         $10.00 Flat Fee for any CD or DVD item.

·         Insurance is available and optional.

·         Approximate shipping time is  14 – 28 working days.

·         Our products will ship via Singapore Postal Service in a secure quality bubble padded envelope.

·         We strongly recommend that you check your address prior to finalizing your order to ensure the goods are shipped to the correct address.

·         We cannot guarantee your item purchases will or will not be shipped together. Multiple items purchase may or may not ship in the same package. Shipping charges will not be reduced. Shipping & Handling will be charged separately for each item.  Discounted or Combine Shipping and Handling fees on multiple items purchase is STRICTLY NOT OFFERED AND NOT AVAILABLE!

*IMPORTANT NOTE:

·         Please remember, shipping is not delivery. Items are shipped within 2 – 4 working days upon receipt of payment but delivery times may vary and are fully dependant on the performance of the carrier and your local postal service.

·         Total delivery time = Processing time + Shipping time.

·         Please note that there may be delays in deliveries during festive seasons, customs checks or unforeseen circumstances.

FEEDBACK:

·         We implore with all our customers to refrain from leaving negative feedback prematurely or hastily simply due to merchandise not received or any other concerns.

·         We assure you that all merchandise paid for will definitely be sent out and we ask for your patience and understanding if packages take a little longer than usual to arrive.

·         In the unfortunate event, merchandise still do not arrive after a reasonable amount of time after our stipulated delivery time, we assure you that the necessary action will be taken to enquire with the postal service on the delivery status of your package. And a replacement item will be sent out to you in the meantime.

·         Therefore, please kindly contact us and wait for our response with regards to any issues and concerns you might have and allow us to resolve any problems to the best of our ability, before leaving any negative feedback.

·         Your cooperation and understanding on feedback will be greatly appreciated.

·         Thank you for your business and positive feedbacks will be reciprocated for all our valued customers!